Nerida O'Loughlin

Telcos face strict rules around major outage communications

Telcos face strict rules around major outage communications

Follows last November's large Optus outage.
Staff Writer Nov 14 2024, 4:26PM Telco
Eight telcos warned for not providing enough notice for outages

Eight telcos warned for not providing enough notice for outages

Required to give five working days notice before service disruption.
Staff Writer Jul 26 2023, 8:13AM Telco
Aussie Broadband fined for customer safety breach

Aussie Broadband fined for customer safety breach

Software error caused failure to record numbers to emergency directory.
Staff Writers Sep 6 2022, 8:26AM Telco
Telco Circles.Life fined $200k for anti-scam breaches

Telco Circles.Life fined $200k for anti-scam breaches

Also offered $100k in victim compensation.
Staff Writers Aug 9 2022, 7:20AM Telco
Telstra to pay $2.2m in refunds, fines from billing errors

Telstra to pay $2.2m in refunds, fines from billing errors

Telco continued overcharging after already being caught in 2020.
Nico Arboleda Apr 28 2022, 11:19AM Telco
Kogan fined for spamming customers

Kogan fined for spamming customers

ACMA alleges emails were not easy to unsubscribe to.
Nico Arboleda Jan 20 2021, 11:42AM Hardware
Telstra ordered to refund $2.5m in overcharges

Telstra ordered to refund $2.5m in overcharges

Telco charged customers for interim phone services over 12 years.
Nico Arboleda Nov 12 2020, 6:44AM Telco
Telcos transparency on customer service now required by ACMA

Telcos transparency on customer service now required by ACMA

Like NBN Co rebates and backup modems during faults.
Nico Arboleda Nov 10 2020, 10:52AM Telco
ACMA wants to deregister telcos that 'rip off' consumers

ACMA wants to deregister telcos that 'rip off' consumers

Agency backs proposed regulatory reforms.
Nico Arboleda Oct 28 2020, 10:57AM Telco
ACMA fines Exetel for late complaints reports

ACMA fines Exetel for late complaints reports

Cops $12,600 for third late-lodging incident.
Nico Arboleda Dec 17 2019, 9:39AM Telco
Telstra to refund excess usage fees to some customers

Telstra to refund excess usage fees to some customers

Failed to send excess usage notifications to 150k customers from 2013 to 2019.
Nico Arboleda Nov 27 2019, 11:34AM Telco
iiNet ordered to audit systems after NBN migration bungle

iiNet ordered to audit systems after NBN migration bungle

Or risk facing court proceedings and up to $10m in fines.
Nico Arboleda Nov 26 2019, 10:42AM Telco
Telstra, Optus, Vodafone gave inaccurate data to emergency services

Telstra, Optus, Vodafone gave inaccurate data to emergency services

ACMA names eight other telcos that failed to comply.
Nico Arboleda Feb 27 2019, 10:54AM Telco
Telco customers "waiting too long" for service calls

Telco customers "waiting too long" for service calls

Some callers end up abandoning calls, says ACMA.
Nico Arboleda Feb 11 2019, 12:15PM Telco
TPG subsidiary warned over community consultation

TPG subsidiary warned over community consultation

ACMA alleges Pipe Networks breached rules for small mobile phone base stations.
Nico Arboleda Dec 19 2018, 11:55AM Telco
Telcos fail complaint-handling audit: ACMA

Telcos fail complaint-handling audit: ACMA

Telcos did not provide enough information for customers.
Nico Arboleda Nov 14 2018, 6:48AM Telco
Telstra failed to connect 1400 Triple Zero calls: ACMA

Telstra failed to connect 1400 Triple Zero calls: ACMA

Following a damaged cable in regional NSW in May.
Nico Arboleda Oct 22 2018, 11:07AM Telco
Telcos face $10m fine for breaching NBN migration rules

Telcos face $10m fine for breaching NBN migration rules

Telcos required to provide customers with service information.
Nico Arboleda Aug 22 2018, 4:05PM Telco
Telcos must roll back customer internet if there are NBN delays

Telcos must roll back customer internet if there are NBN delays

No more waiting for weeks without internet.
Brendon Foye Jun 22 2018, 10:49AM Telco
Complaint-handling rules on telcos kick in next month

Complaint-handling rules on telcos kick in next month

ACMA cracks down on customer dissatisfaction.
Nico Arboleda Jun 7 2018, 4:53PM Telco

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