genesys

NSC claims world first with Shoretel on-demand service

NSC claims world first with Shoretel on-demand service

To be launched next month.
Sholto Macpherson Feb 15 2011, 4:34PM Hardware
Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Brett Winterford Jan 11 2011, 8:58AM Collaboration
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010, 3:06PM Training & Development
Alcatel-Lucent enhances cross-channel CRM suite

Alcatel-Lucent enhances cross-channel CRM suite

Genesys 8 software integrates voice and non-voice customer conversations.
Apr 15 2010, 11:56AM Software
NSC partners with old friend Genesys

NSC partners with old friend Genesys

Back to the future for NSC and Genesys.
Negar Salek Dec 11 2009, 9:14AM Collaboration
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008, 3:26PM Collaboration
NAB upgrades contact centre technology

NAB upgrades contact centre technology

The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Liz Tay Aug 13 2008, 1:39PM Collaboration
One minute with...Gary Howes

One minute with...Gary Howes

CRN has a chat with Gary Howes, channel manager at Genesys Laboratories.
Staff Writers Jul 8 2005, 3:00PM Services
NSC signs up Avaya rival Genesys

NSC signs up Avaya rival Genesys

Telecommunications specialist NSC has signed a deal with contact centre software vendor Genesys -- which competes in the Australian market against main NSC partner Avaya.
Fleur Doidge Dec 15 2003, 12:00AM Mobility

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