accan

Consumer group says telcos failing to support customers

Consumer group says telcos failing to support customers

After telcos agree to extend COVID-19 hardship policies.
Nico Arboleda Jun 30 2021, 6:35AM Telco
Watchdog: Telcos need to resolve complaints faster

Watchdog: Telcos need to resolve complaints faster

ACCAN CEO also pointed to an 84 percent increase in fixed-line voice complaints.
Ben Moore Apr 22 2021, 2:49PM Telco
Telco consumer group wants stricter rules for wholesalers

Telco consumer group wants stricter rules for wholesalers

Takes aim at NBN Co and lack of competition at wholesale level.
Nico Arboleda Mar 18 2021, 12:17PM Telco
Telco advocacy group wants dedicated comms fund back

Telco advocacy group wants dedicated comms fund back

ACCAN proposes re-establishing the Howard-era Communications Fund.
Nico Arboleda Feb 19 2019, 11:22AM Telco
Telco group pushes for affordable broadband

Telco group pushes for affordable broadband

ACCAN pushing for subsidies for low-income households.
Nico Arboleda Feb 11 2019, 4:27PM Telco
Telco consumer group launches accessibility portal

Telco consumer group launches accessibility portal

ACCAN aims to assist people with disabilities with their telco options.
Nico Arboleda Dec 4 2018, 4:53PM Telco
TPG-Vodafone merger could push telco price war further

TPG-Vodafone merger could push telco price war further

ACCAN says new entity would likely increase competition.
Nico Arboleda Oct 15 2018, 10:47AM Telco
Telco industry "bar is low" for customer service: ACCAN

Telco industry "bar is low" for customer service: ACCAN

Report finds Telstra, Optus among the lowest for customer service.
Brendon Foye Jul 23 2018, 11:30AM Telco
Better internet for the bush: regional and rural coalition launches

Better internet for the bush: regional and rural coalition launches

Wants equitable services for regional Australians.
Brendon Foye Nov 30 2016, 2:37PM Telco
Law firm mum on Vodafone class action sign-ups

Law firm mum on Vodafone class action sign-ups

Needs numbers to make a case.
Allie Coyne Mar 5 2013, 7:33AM Collaboration
International warranties: solution to the Aussie tax?

International warranties: solution to the Aussie tax?

How to close the gap.
Allie Coyne Sep 25 2012, 3:46PM Hardware
Telstra fears NBN SAU gaming

Telstra fears NBN SAU gaming

Wants 'walkway' to negotiation, not regulatory wisdom.
Ry Crozier Sep 7 2012, 7:38AM Collaboration
Telcos get six weeks to improve customer service

Telcos get six weeks to improve customer service

ACMA accepts revised code.
James Hutchinson Jul 12 2012, 8:06AM Collaboration
ACMA cold on revised customer service code

ACMA cold on revised customer service code

Regulator threatens direct intervention.
James Hutchinson Apr 19 2012, 8:00AM Collaboration
ACCAN experiments with private funding

ACCAN experiments with private funding

Seeks life after contract.
James Hutchinson Sep 12 2011, 6:36AM Services

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