Zebra Technologies digitises Repco’s last-mile delivery operations

Workflow automation specialist Zebra Technologies has been selected by Australian car parts retailer Repco to digitise its last-mile operations.

To modernise its fleet of approximately 800 delivery vehicles, Repco selected Zebra’s TC5 series mobile computers owing to to their rugged nature and ability to support 5G connectivity.

The company was aiming to solve challenges including lack of visibility into vehicle locations, as well as a need to enhance driver safety by reducing reliance on personal mobile phones.

The project was executed in partnership with Zebra registered reseller Auslaser Business Solutions, who provided end-to-end project management, from device configuration to the national rollout.

Drivers can now digitally view delivery lists, build efficient routes, and add stops as needed, according to Zebra, with this significantly reducing the need for phone calls to drivers, and any necessary calls are now handled safely via hands-free Bluetooth on the Zebra devices.

The real-time data has empowered Repco to resolve customer support queries about delivery status almost instantly and provides valuable insights for optimising fleet performance, the company claims.

“We didn’t want people using their telephones while driving to find a route or take a phone call,” said Arun Sen, general manager, application systems at Repco's parent company GPC Asia Pacific

“Reducing that risk was critical. I had prior experience with Zebra; their network and support in Australia are very strong.”

“Repco’s success is a powerful example of how connecting the frontline workforce can drive significant business transformation,” said Brett Newstead, sales director, Australia & New Zealand, Zebra Technologies.

“By equipping their drivers with our TC5 series mobile computers, Repco has solved critical last-mile delivery challenges and established a robust platform for better customer service and future innovation.”