Transurban taps JDS Australia for Splunk IT Service Intelligence solution

Melbourne-headquartered IT services provider JDS Australia has delivered a Splunk IT Service Intelligence (ITSI) solution for Transurban.

Sydney-headquartered Transurban operates major toll road networks in Victoria, New South Wales, Queensland, the US and Canada.

The company was unable to efficiently monitor and manage its Intelligent Transport System (ITS) road assets in Queensland.

Transurban's use of multiple monitoring platforms had led to siloed data and operational inefficiencies, and the company lacked sufficient alerting and incident management workflows.

JDS was engaged in January 2022 to develop use cases for the Splunk ITSI infrastructure monitoring, event management and AIOps platform.

The firm then used the platform to implement ITSI services that provide real-time monitoring for six major roads in Queensland.

The implementation required data migration from various sources including Vcenter, VMs, physical servers (Windows and Linux), network switches and Dell iDRAC, using universal forwarders, technical add-ons and apps.

The solution's dashboard provided Transurban with an improved view of aggregated data, whilst ITSI glass tables enabled detailed insights into the individual assets.

This initiative resulted in real-time availability of service health and assigned business metrics for comprehensive KPI and service-level monitoring.

The incorporation of AIOps capabilities helped minimise outages and significantly reduce mean time to resolution..

Alerting capabilities were implemented to provide timely notifications of potential issues, and with the integration of Splunk ITSI with ServiceNow’s enhanced incident management capabilities, a seamless workflow for incident resolution is delivered.