Tata Consultancy Services partners with Flight Centre Travel Group

Tata Consultancy Services (TCS) has been selected by Flight Centre Travel Group (FCTG) to future proof FCTG’s cloud and network services, strengthen resilience and modernise services platforms across its operations.

The partnership will aim to streamline and consolidate core systems, unlock greater value from existing technological investments and improve performance across FCTG’s global enterprise technology stack.

TCS will also help FCTG develop and execute a strategy to enhance platform standardisation and drive continuous service level improvements through governance and transparent reporting. 

"Strengthening our technology backbone is an ongoing priority and we look forward to collaborating with the TCS team to deliver tangible benefits to our people and, ultimately, our customers and shareholders," said Graham Turner, CEO of FCTG.

“Together, we are transforming the enterprise technology services of one of Australia’s most iconic travel brands to adopt an AI-first simplified global operating model," said Krishnan Ramanujam, president of consumer business group at Tata Consultancy Services.

The partnership with FCTG builds on TCS’ three-plus decades of expertise in the travel sector, where the company offers consulting-led solutions and services across business operations, customer service management, supply chain, marketing, pricing strategies, and business model reinvention.