ShoreTel partner deploys UC to AFL club

One Solution Mobile and Data will deploy ShoreTel UC and contact centre solutions for the Brisbane Lions.

The Adelaide-based service provider will design, implement and support the solution which is expected to be deployed by the end of the month.

One Solution Mobile and Data has also been named as the official telecommunications partner of the club as a result of the contract.

Brisbane Lions chief executive Greg Swann said: "To have One Solution Mobile and Data as an official partner of the Brisbane Lions puts the club in a fantastic position - these partnerships are key to the future success of the Lions."

Managing director George Papas said: "We're pleased to provide the Brisbane Lions with a state-of-the-art ShoreTel system that will enable the team, and the organisation, to transform their communications by enhancing and creating engaging interactions."

Over 100 staff across the Brisbane Lions' headquarters, the LIONS@springwood social club and its offices at the Etihad Stadium in Melbourne, will have access to the UC solution. The contact centre will be rolled out to the Brisbane Lions membership team.

The solution will be implemented on a virtualised data centre at The Gabba, the club's home ground, and a fully redundant site for DR and business continuity at the LIONS@springwood club.

Users will have ShoreTel IP telephony handsets and ShoreTel Connect client on desktops for voicemail access, instant messaging, video, online meetings and conferencing.

Brisbane Lions membership agents will use ShoreTel Connect Contact Centre integrated with OakSI Evolve for wallboards, real time monitoring, recording and reporting.

Brisbane Lions IT manager Brett Stares said: "Communication with our members and corporate partners is critical for our club. The new ShoreTel UC system will allow us to better manage and handle membership calls. The system will be live monitored, giving our management the ability to assist with calls if required whilst providing a greater level of interaction with our members and supporter base."

"A single unified service will provide a more efficient and effective method for Brisbane Lions staff and affiliates to communicate."

Frederic Gillant, ShoreTel vice president for Asia-Pacific, said: "Engaging and interacting more effectively with members, sponsors and fans translates into a direct financial return for a club like Brisbane Lions, and we look forward to working closely with the Lions to make the deployment of ShoreTel an ongoing success."

One Solution Mobile and Data is a privately held Australian company with offices in Adelaide, Brisbane and Sydney.

This is the third AFL club to deploy ShoreTel's unified communications along with the Fremantle Dockers and the Melbourne Demons.