ServiceNow and DXC enter multi-year partnership

DXC and ServiceNow have entered a multi-year agreement to modernise enterprise operations.

As customer zero for ServiceNow’s Core Business Suite, DXC will be the first global enterprise to deploy the new agentic AI capabilities for their Global Business Services model.

Through the adoption of the Core Business Suite, DXC is adopting an organisational Global Business Services model that consolidates historically siloed back-office functions into a centralised support structure that operates globally across regions and functions.   

DXC will work with ServiceNow across key functions using AI-driven automation and agentic workflows, with the intention of reducing manual work, improving cross-functional visibility and streamlining processes to enhance speed, consistency and quality.

This approach aims to create a library of repeatable, validated AI use cases and proven automation patterns that DXC will then package and deliver to customers globally.

This expanded collaboration builds on DXC’s 17‑year partnership with ServiceNow and deepens the work of their joint AI Innovation Centre of Excellence (CoE), established in 2024 to accelerate AI‑driven business transformation.

The CoE applies an AI blueprint methodology rooted in industrialised AI assets, accelerators and execution frameworks.

“Putting ServiceNow’s Core Business Suite to work inside DXC allows us to prove what AI-powered operations look like in practice across complex, multivendor environments,” said Russell Jukes, chief digital information officer at DXC.

“With ServiceNow, we’re simplifying processes, reducing manual work, and delivering better experiences for our employees every day.  Importantly, that’s resulting in real business impact, freeing up capacity on our team and giving them the opportunity to focus on building what’s next with AI. That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution.” 

"Global enterprises are under real pressure to move from AI experimentation to execution — and that's hard when your operations are complex and fragmented. DXC made the decision to go first," said Josh Kahn, SVP and GM of core business workflows at ServiceNow.

"As Customer Zero for Core Business Suite, they're deploying agentic AI across their own core business functions before bringing it to customers. That's not just a partnership — that's conviction. That's exactly how transformation at scale actually happens.”