Keeper Security launches ServiceNow workflow integration

Keeper Security has launched its Keeper Security Workflow application with ServiceNow, which allows enterprise admins and security teams to manage Keeper Vault operations from inside ServiceNow’s IntegrationHub, Flow Designer and Service Catalogue portal.

Available now on the ServiceNow Store, the application leverages the Keeper Commander Command-Line Interface (CLI) running in service mode on a ServiceNow MID Server to deliver a full suite of governed vault operations.

End users can request access to specific Keeper Vault records or folders through the ServiceNow Service Catalog. Requests route automatically to designated approval groups, and upon approval, records are shared directly to the requesting user with a full audit trail throughout.

EPM requests raised from endpoint devices automatically generate Security Incident Response tickets in ServiceNow. Administrators can approve or deny requests within the platform, and incident tickets are closed with appropriate comments upon resolution.

Administrators and fulfillment teams can also store new credentials, including database credentials, login records, server credentials, SSH keys, software licences, secure notes and membership records, directly in the Keeper Vault within ServiceNow.

Security teams can search Keeper Vault records and folders by name or UID from within the ServiceNow task interface, enabling rapid fulfillment of access requests, while administrators can generate and deliver time-limited, one-time record shares to users without granting permanent vault access.

The integration's guided setup walks administrators through MID Server configuration, Keeper Commander CLI installation, service mode activation and approval group assignment, requiring no custom code.

"This integration reflects how we think about enterprise deployments: meet organisations inside their existing platforms and make security frictionless without making it permissive," said Craig Lurey, CTO and co-founder of Keeper Security.

"The Keeper Commander CLI running in service mode on the MID Server gives ServiceNow a direct, secure channel into the Keeper Vault, enabling real automation without compromising our zero-knowledge architecture."