The Office of the Chief Information Officer (OCIO), under the South Australian Department of Treasury and Finance, has released a tender for an email to Short Message Services (SMS) solution as a whole of government SMS service.
The SMS service will be delivered across government agencies under the OCIO tenancy.
The procurement objectives are to secure a supplier with a web-based email-to-SMS solution that enables agencies to provide communications to internal and external end users; provide a service with a cost model that allows an increase/decrease in user numbers; and maintain operational stability and performance of the SMS solution.
The successful supplier will be required to deliver a centrally managed email-to-SMS messaging solution to replace the current service, which is used by 16 agencies and supports approximately 3,000 users.
The existing service processes approximately 1,250,000 email-to-SMS segments per month, with 95% outbound and 5% inbound traffic.
The new solution must implement a centrally managed email-to-SMS service that supports multi-agency use with strict data segregation between agencies; provide porting and/or setup activities, including migration of legacy information where required; as well as deliver an end-user portal enabling agency service desk staff to self-provision services.
The solution must also establish a stable User Acceptance Testing (UAT) environment representative of the final configuration; grant timely access to designated UAT participants; support UAT activities by addressing defects and configuration issues prior to go-live; provide ongoing licensing for all users and agencies; and provide role-based training and training materials for agency users.
The proposed contract term is for an initial three years, with the option to extend year on year for a further three years, for a total of six years.
The tender closes at 2:00pm on Monday, 30 January 2026.
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