RingCentral launches RingCX in Australia

Enterprise communications solutions provider RingCentral has launched its AI-assisted contact centre solution RingCX in Australia.

The company said it will launch RingCX to partners at its Product Connect events in Melbourne and Sydney, where they will also receive an update on RingCentral’s product roadmap and newly released AI technologies.

Initially launched in the US and Canada in November 2023, RingCX has more than 160 customers globally and supports multiple languages including US and UK English, French, Italian, Spanish and German.

“RingCX fills a gap in the Australian market for an accessible, all-inclusive contact centre solution that has the omnichannel capabilities businesses of all sizes need to power smarter customer experiences,” said Ben Swanson, regional VP of partner sales at RingCentral.

“RingCX complements our core unified communications platform perfectly, and scales with the business both in capacity and features. Australian organisations see great advantages in a tightly integrated unified communications and contact centre platform from one supplier, and RingCX allows us to continue to meet that need.”

An early Australian adopter of RingCX is independent unified communications consultancy TelcoDataCloud, which is using RingCX to integrate with its RingEX unified communications solution and with HubSpot CRM.

“We have a geographically dispersed contact centre team, so RingCX is ideal as a centralised system with omnichannel and AI capabilities to reduce management overheads,” said Asa Grund, Director, TelcoDataCloud.

“We are also using RingSense AI for transcriptions, coaching, and analysis. That allows us to identify sales best practice and replicate those techniques across the team. This data is automatically stored against that customer record in HubSpot, which helps with the sequencing of our outbound campaigns, gives us actionable data into the future, and ensures the continuity of engagement with each customer.”