Rackspace Australia adds 24x7 Amazon Web Services support

Rackspace will now offer its trademarked 'Fanatical Support' services for Amazon Web Services customers in Australia and New Zealand.

The company – which provides its own hosting and managed services as well as supporting third-party clouds – said it has trained and recruited a team of certified AWS engineers and architects to offer 24x7 managed support across all AWS products.

Fanatical Support for AWS was first announced at the AWS Re:Invent event at Las Vegas in October 2015. Rackspace started provisioning beta customers in Australia and New Zealand later that year.

Rackspace ANZ senior director Angus Dorney said accreditation has been a focus for the company. “Our local team has 25 certifications, and every 'Racker' is credited on at least one AWS product."

Stefan Jansen, head of channels and alliances at AWS Australia and New Zealand, said Rackspace brings a great deal of industry experience.

“The dedication the Rackspace team has shown towards training and certifications on our platform, as well as the added services they are offering through Fanatical Support for AWS, will bring added choice to the rapidly growing AWS customer base across all segments,” he said.

Rackspace, which is a Platinum sponsor of the upcoming AWS Summit in Sydney, recently announced a partnership with Synnex, as part of the distributor's newly launched cloud marketplace.

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