Public warning issued against reseller Android Enjoyed as it tops NSW complaints register once again

Online retailer Android Enjoyed has once again garnered the most complaints among all businesses in New South Wales for the month of March, according to NSW Fair Trading.

The company has received a warning from the department that it is likely to face further action after repeatedly appearing on the register, despite previous warnings and actions.

Complaints about the consumer electronics reseller last month came in at 50, followed by Kogan with 46 and online ticket marketplace Viagogo with 31.

Android Enjoyed's sister company CameraSky also made the list with 28 complaints. Both companies are owned and operated by Digital Marketing and Solutions, established in August 2016.

NSW Minister for Better Regulation Matt Kean said in a statement that the return appearance had prompted Fair Trading to re-issue a public warning against the retailer. The first warning was issued in 2016.

“I’m focused on making sure that consumers are being put first in this state,” Kean said.

“That’s why I’ve directed Fair Trading to investigate what further action can be taken against Android Enjoyed, and its parent company. Their disappointing business practices are totally unacceptable, and consumers shouldn’t have to cop that.”

This would be the second straight month that Android Enjoyed topped the NSW complaints list, getting the top spot in February with 45 complaints. The company also topped the list in September 2016 with 31.

Of the 50 complaints for March, 43 of them are related to mobile phones and accessories, with the other seven complaints dealing with laptops, tablets and other electronics.

The complaints against Kogan meanwhile came mostly from electrical, electronic, whitegoods and gas appliances at 23 while complaints on mobile phones and accessories were at 10.

Apple and Samsung rounded up the top five both with 30 complaints, followed by Harvey Norman’s 29. JB Hi-Fi also made the list with 13 complaints.

Kean added that both Android Enjoyed, CameraSky and other companies owned by Digital Marketing and Solutions have been on the monthly register on a combined 18 total occasions, prompting the issuance of a public warning.

“Fair Trading has previously issued an enforceable undertaking against the company, and for a short time that appeared to be making a difference,” Kean said.

“An enforceable undertaking is an alternative to prosecution through the courts, which can offer significantly greater benefits to the workplace, industry and community. But sadly it was short-lived, as they are not only back, but once again topping the list.”

A spokesperson from NSW Fair Trading confirmed with CRN that it is currently considering further enforcement action against Digital Marketing and Solutions.

"Fair Trading has a range of enforcement options available to it, including trader education, formal warnings, corrective advertising, enforceable undertakings, as well as civil and criminal proceedings," the spokesperson said.

"Fair Trading considers a range of factors when determining the most appropriate action, including the circumstances of the breach, the trader’s compliance history and potential or actual consumer detriment."