NSC implements Avaya telephony at Sea World

Local integrator NSC has been signed on to implement an Avaya IP telephony system for Sea World Nara Resort, an Australian theme park resort located on the Gold Coast.

The IP telephony solution selected by Sea World Nara Resort is a hybrid solution combining analogue and digital handsets and incorporates Avaya’s Call Management platform, an S8500 media server and G650 media gateways.

Ernst Pfister general manager Sea World Nara Resort, said the resort evaluated a number of PABX vendors.

“We felt the Avaya solution best matched the needs of our guests and administration users, having worked with NSC for a number of years at the Gold Coast International, the Sea World team felt very comfortable in engaging them to design and implement the new system,” he said in a statement.

Pfister said previously the hotel had no formal way of tracking, measuring or understanding how many reservation calls it received or how many function inquiries converted to sales.

“With the new call centre infrastructure and reporting capabilities, the Resort is able to report on all incoming calls, minimise the loss of sales and ensure calls are directed to the right person.” he said.

In 2005, Sea World Nara Resort’s IT manager set the wheels in motion for a complete technology refresh to introduce new features such as in-room voice mail.

Included in this undertaking were the implementation of a new IP telephony system, the installation of broadband Internet and enhanced data networking solutions. The PABX project was the first of these three projects.