National consumer law set for New Year

The ACCC provided scenarios in its guide for businesses to follow. 

• Original packaging it doesn’t matter what the seller’s terms say, the consumer’s course of action is unaffected by whether the packaging exists or was destroyed. 
• No exchange without receipt Resellers must honour valid, alternative proofs such as a credit card statement or lay-by agreement.
• Back to base You must send the good back to the supplier at the request of the customer.
• Refund or exchange A contentious issue may be the type of remedy that a consumer is entitled to. If there is a "major" problem with the goods then the consumer is entitled to demand a refund. If the problem isn’t major then the seller may choose to repair or replace the goods. 
• No refunds or exchanges after 14 days signs If a consumer guarantee hasn’t been complied with then the consumer is entitled to a remedy. Signs such as these likely breach the Australian Consumer Law because they mislead consumers about their rights