Salmat VeCommerce and its reseller Telstra announced that they have deployed the technology in a first for the Australian banking industry.
The introduction of voice biometric technology at NAB has set an Australian benchmark for customer service, said Rocky Scopelliti, Telstra Enterprise & Government general manager for Financial Services.
"Raising the bar on the customer service experience is the key to driving business growth," he said.
To use the service, callers need to register their unique voiceprint, then they need to recite their individual account number to have their identity verified.
"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," said Sam Jackel, NAB Personal Banking's program manager.
Paul Magee, managing director of VeCommerce, said: "To be able to enhance the customer experience, whilst providing another layer of privacy and security is a great combination."
Telstra managed the coordination and deployment of the solution that integrates into NAB's existing telephony infrastructure.
Telstra will provide first level support for the solution.
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