Melbourne-headquartered telco-as-a-service provider PingCo has partnered with unified communications software vendor Tollring on a Microsoft ecosystem offering.
PingCo will deliver Tollring’s Analytics 365 Call Analytics and Call Recording services as fully integrated additions to its TCAP platform, the automated provisioning platform for providers to deliver Microsoft Teams’ Operator Connect with Direct Routing services.
“We are seeing a huge uptick in the Teams Calling market with Operator Connect, and are helping our partners to capitalise on the global VoIP services market which is expected to reach $102.5 billion by 2026," said Dan Pearson, CEO and Founder of Pingco.
“Adding services likes Analytics 365 to the TCAP platform gives our partners a range of new valuable applications to deliver to their customers."
"In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience.”
PingCo helps telcos, system integrators and managed service providers streamline the authorisation process for Operator Connect and delivering Direct Routing.
Its TCAP platform helps simplify provisioning, configuration and billing, and now offers providers the ability to add Analytics 365 Call Analytics and Call Recording services.
Analytics 365 Call Analytics allows organisations to visualise and measure call performance across Teams Phone activity.
When used alongside Call Recording, the platform offers insights into customer sentiment, trends and behavioural patterns, as well as user call performance.
“This is a hugely exciting opportunity for both our organisations. We’ve worked closely with Microsoft to develop our analytics and recording services for Teams," said Tony Martino, CEO of Tollring.
"Seamless integration with TCAP enables service providers to transform their teams proposition and add tangible value to maximise customer experience.”
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