Online retailer Kogan has succeeded in its bid to stop mobile wholesale partner ispONE suspending users from the retailer's mobile service.
Kogan yesterday launched legal action against the Telstra wholesale provider for blocking a portion of Kogan’s Mobile customer from using its network for “high-usage’.
The retailer’s woes were today heard in the Victorian Supreme court, with Justice Judd granting an injunction against ispONE suspending users until the pair go to trial next week.
Kogan launched its Mobile business last year, paying the wholesale mobile distributor per user to access the Telstra network.
Kogan was forced to offer compensation to customers after ispONE kicked users off the service for overuse.
Kogan said 200 customers, or 0.2 percent of its user base, were responsible for the overuse, blaming ispONE for acting independently of the retailer and accusing it of breaching their agreement.
It wants ispONE to honour the contract, and supply 50,000 micro SIM and 15,000 nano SIM cards to the online retailer as compensation for its actions.
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