Internode tops a national ISP survey

In the September 2008 report, Roy Morgan stated that 83.7 percent of customers said the ISP had exceeded or generally met their expectations.

This extends Internode’s poll-topping performance in the August 2008 Roy Morgan report – which showed an industry-average customer satisfaction rate of 66.3 percent.

The research company stated that the ISP Internode had the biggest proportion of customers whose expectations were exceeded or mostly met (83.7 percent) and demonstrated the biggest increase in satisfaction over the past year (from 74.4 percent).

Simon Hackett( pictured), managing director at Internode, said the research results.

“What’s significant here is that a credible researcher like Roy Morgan independently validates the informal feedback we receive that customers like the experience of being with Internode.”

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