Informotion acquires InTouch product suite

Compliance and records management firm Informotion has acquired the InTouch product suite from InReach Software. The suite is a purpose-built web and mobile interface, designed to extend OpenText Content Manager by enhancing the user experience.

Informotion works with Content Manager customers across Australia, New Zealand, EMEA and the UK, supporting organisations – particularly in government and regulated industries- to improve information governance, compliance, and business outcomes.

“Most Content Manager customers tell us that while the platform is incredibly powerful, much of that capability never reaches the hands of their users,” said Shane Parsons, Informotion’s chief executive.

“The result is friction, especially for occasional users or staff working across devices. Records don’t get captured. Workflows don’t get followed. Compliance quietly suffers in the background."

Informotion claimed the InTouch product suite directly addresses this challenge, sitting on top of an organisation’s existing Content Manager environment, and requires no new infrastructure, no desktop rollout and no changes to existing system configuration.

Through a browser‑based interface, users can access Content Manager from any device, simplifying tasks such as document creation, approvals, correspondence, and records capture.

Beyond the interface, InTouch introduces automated workflow and process management, enabling organisations to digitise and streamline approval and correspondence processes with end‑to‑end audit trails. A built‑in Management Dashboard provides companies with real‑time visibility across task status, workload distribution, and bottlenecks.

“With this acquisition, we see a real opportunity to help Content Manager customers modernise the user experience, drive adoption, and strengthen compliance outcomes – all while maximising their existing investment,” Parsons said.

“It’s absolutely a conversation worth having.”