EXIN, Charles Sturt University combine to examine ITIL

Peter Cross, regional manager for EXIN South Pacific said that CSU is the first university in Australia to have formally adopted and fully incorporated the world’s leading IT service management (ITSM) best practice certifications and exams as an integral and formal component of its highly regarded eLearning courses.

“We are sure that others will follow CSU’s lead because best practice ITSM certification in the ITIL best practice framework from which ISO/IEC 20000 the international standard for ITSM originated is clearly one of the best ways that IT graduates can further their employment and career opportunities. You just have to search for ITIL or ISO/IEC 20000 on popular recruitment websites to see how in-demand accredited IT professionals are at present,” he said.

According to Cross, this development is directly in line with EXIN’s stated goal of enhancing the curricula of education institutions so that graduate students have the type of industry qualifications that are in strong demand by IT service providers.

The increased maturity of ITSM and growing recognition by tertiary education institutions of the value placed on a solid understanding of industry standards and best practice is a global phenomenon.

Cross claimed that in the past, a number of universities around the world have included ITIL training into their course curricula but this is the first time that passing the certification exams is essential for students to graduate.

“The increasing availability of ITSM-related course material reflects a growing demand from industry for better qualified, standards-savvy graduates who understand the standards and various frameworks that can be used to underpin successful ITSM improvement initiatives,” he said. “ITIL is by far the most recognised and popular ITSM best practice framework because of its relevance to and links with the release of ISO/IEC 20000 as an international standard for IT service delivery and management in December 2005 and its subsequent release by Standards Australia as the Australian National Standard in February 2007.”

CSU will include three ITIL best practice certifications into both the Master of Management (IT) and Master of Systems Development post graduate degrees, with all students having to complete the ITIL Foundation, ITIL Master and ITIL V2-V3 Bridging certifications in order to graduate.