The Australian Transport Safety Bureau (ATSB) is inviting eligible IT service providers to submit proposals for providing a wide array of IT managed services.
The Request for Tender (RFT), which closes on December 21, 2023, is part of the ATSB's ongoing effort to streamline and optimise its IT operations, focusing on improved service provider responsiveness and efficiency.
Companies must be members of the Digital Transformation Agency (DTA) Digital Panel to submit a proposal.
The tender, closing on December 21, 2023, requires services across various domains including Microsoft Azure Cloud, ATSB’s private cloud workloads, Microsoft 365, Software as a Service (SaaS), Platform as a Service (PaaS), and end-user computing.
The successful tenderer will be expected to provide a range of services, including:
- Service desk and support functions, encompassing varying levels of support and technical expertise.
- A robust service management framework, covering incident, problem, and change management, among others.
- Delivery of common services like system monitoring, reporting, and technical support.
The tender highlights the importance of supporting the ATSB's IT infrastructure, which includes Microsoft Azure Cloud, private cloud workloads, Microsoft 365, and various SaaS and PaaS services.
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