Melbourne Communication-as-a-Service (UCaaS) wholesaler Access4 has partnered exclusively with Sydney-headquartered managed services provider efex on a B2B communications offering.
Access4 said it will provide the "voice backbone" for efex's new communications solutions, which includes efex Comms, Comms Xpress and Comms Teams.
The company said the partnership will provide efex, Access4’s 2023 Australian Partner of the Year, the opportunity to further diversify its business and build upon its digitally managed services.
“We are a value added UCaaS vendor with great sales tools and support to feed into companies with a sales structure such as efex to support partner growth and customer retention,” said Peter Eldon, director of sales and marketing at Access4.
“At the same time, efex has built a heritage of technical expertise to support SMEs and their comms business is now another services line which reinforces their overall digital services offering.”
“While there will never be a one-size-fits-all approach when it comes to the adoption of IT and T in a cloud computing world, all our products ensure our partners can deploy the most appropriate solution for their customers’ individual needs."
"Efex has massive growth potential and together we have a strong base of customers and look forward to jointly launching new solutions in the years ahead.”
efex has been an Access4 partner since 2020 and is one of only a few Diamond++ partners, the highest tier of partnership, in Australia.
“Every efex customer is unique and with efex Comms we can give businesses exactly what they need when they need it with the scalability and affordability underpinned by Access4," said Nick Sheehan, founder and CEO of efex.
"Moreover, we can also back it with local support on demand which is a refreshing change in the telco industry.
"At the same time, as both organisations think customer first, both efex and Access4 are well aligned to constantly elevate the customer experience with ongoing new feature functionality.”
“The vast majority of what we do at efex is managed IT infrastructure and we have an established stack offering with different vendors.”
“We decided to exclusively deploy Access4 for our voice communications and collaboration based on the solution’s stability, functionality, ease of deployment and affordability which all up create a great service relationship with clients.”
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