Features

The benefits of a flexible contact centre

The benefits of a flexible contact centre

If the COVID-19 pandemic has taught Australian businesses anything, it’s the importance of flexibility.
Sam Deckert Mar 26 2021, 1:52PM Sales
What quantum will really mean for the tech industry

What quantum will really mean for the tech industry

Four of Australia's quantum leaders explain the real-world effects of quantum computing.
Ben Moore Mar 22 2021, 7:15AM Hardware
Why the field service industry MUST innovate and share risk

Why the field service industry MUST innovate and share risk

All IT services need to be like the cloud!
John McVicker Mar 19 2021, 11:34AM Comment
The future of the web is headless

The future of the web is headless

What is headless and how can it help your digital presence?
Mark Randall Mar 12 2021, 1:01PM Marketing
Customer experience in 2021: The future of CX

Customer experience in 2021: The future of CX

The past year has seen an exponential growth in the use of digital channels.
Steve Bray  Mar 1 2021, 10:14AM Sales
How establishing a remote contact centre could benefit your SME in 2021 and beyond

How establishing a remote contact centre could benefit your SME in 2021 and beyond

For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
Daniel Harding Feb 22 2021, 11:39AM People/HR
How to strengthen your data security strategy

How to strengthen your data security strategy

As many organisations shifted from on-premise work to hybrid or remote teams, it presented more challenges in being able to manage identities across various environments with multiple points of access.
Terry Burgess Feb 15 2021, 2:06PM People/HR
The role of hybrid workplaces in a COVID-normal world

The role of hybrid workplaces in a COVID-normal world

Sam Deckert from Fast50 2020 No. 1 Peak Insight on the future of working.
Sam Deckert Feb 15 2021, 12:47PM People/HR
The mystery of achieving goals

The mystery of achieving goals

What are goals and why do we need them?
Pancho Mehrotra Feb 9 2021, 11:35AM People/HR
Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Daniel Harding Feb 1 2021, 10:07AM Sales
5 ways to create a great online sales experience

5 ways to create a great online sales experience

Tips to drive you to invest where it counts: creating a friction-free sales experience
Jared Baker Jan 12 2021, 10:52AM Finance
How chatbots are making us rethink customer experience

How chatbots are making us rethink customer experience

Hyper-personalised content, services core to digital experiences.
John Yang Jan 11 2021, 12:49PM Marketing
Risk management in 2021 - what you need to know

Risk management in 2021 - what you need to know

AI and real-time data can help businesses and IT teams navigate a complex, unpredictable world.
Ed Pullen Jan 11 2021, 11:18AM People/HR
CRN Fast50 No. 1 - Peak Insight

CRN Fast50 No. 1 - Peak Insight

When going all in goes right.
Chris Player Dec 17 2020, 1:00PM Cloud
Australian payments in 2021 and beyond

Australian payments in 2021 and beyond

Cash no longer king
Tom Graham Dec 17 2020, 10:50AM Finance
CRN Fast50 No. 2 - Ascention Services

CRN Fast50 No. 2 - Ascention Services

Taking data management to a new level.
Chris Player Dec 16 2020, 12:40PM Services
Is this the Renaissance of the PC?

Is this the Renaissance of the PC?

It’s mind-boggling what IT teams have accomplished this year.
Sam Burd Dec 15 2020, 4:04PM Sales
Fast50 No. 3 - Kirra Services

Fast50 No. 3 - Kirra Services

First Nation’s ingenuity shines in Canberra.
Chris Player Dec 15 2020, 12:29PM Hardware
5 key business continuity features for edge data protection

5 key business continuity features for edge data protection

Downtime is a productivity killer.
Trends shaping the 2021 workforce

Trends shaping the 2021 workforce

Focus on resilience and safety
Staff Writers Dec 9 2020, 10:53AM People/HR

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