At ConnectWise, we believe the future of managed services lies in true integration, efficiency, and automation. As a senior leader at ConnectWise and a former MSP owner for nearly 30 years, I’ve seen firsthand how our industry is evolving, and I am excited about how we are shaping that transformation with our ConnectWise Asio® platform. We are not just responding to change—we are driving it, empowering MSPs to streamline operations and achieve unprecedented growth.
The ConnectWise Platform Advantage
The concept of platform-driven business models is revolutionising industries. Companies like Salesforce and HubSpot have proven that integration drives efficiency and innovation. At ConnectWise, we are bringing this same approach to the MSP space with Asio, the first comprehensive, intelligent and interconnected platform that simplifies the user experience through enhanced automation, AI-driven insights, and data connectivity to improve decision-making and operational efficiency.
For too long, MSPs have struggled with disconnected solutions that create inefficiencies and unnecessary complexities. We built Asio to unify workflows, eliminate data silos, and enhance service delivery. By integrating our tools into a single, seamless ecosystem, we enable MSPs to optimise resource allocation, reduce operational overhead, and provide a better experience for their customers, allowing users to scale and grow faster than ever before- through a single-user experience.
Creating a Unified User Experience through Automation and AI
We designed the ConnectWise Asio platform to simplify IT management. With one intuitive dashboard, MSPs can access RMM, security, data protection, and ticketing tools in a single location. Customisable widgets make it easy to tailor the interface to each user’s needs, reducing friction and enabling faster decision-making.
A single-pane-of-glass view eliminates the need to switch between multiple tools, reducing inefficiencies and allowing teams to focus on what matters most—delivering value to their customers.
Automation is at the heart of Asio. Our AI assistant, ConnectWise Sidekick™, provides real-time insights, while ConnectWise RPA™ automates routine tasks like ticketing, invoicing, and system diagnostics. These features free up valuable time, allowing MSPs to concentrate on strategic initiatives rather than mundane administrative tasks.
Hyperautomation—a combination of AI, machine learning, and automation—further enhances operational efficiency. By reducing manual interventions and leveraging AI-powered analytics, MSPs can scale their businesses without increasing costs or complexity.
Revolutionising Business Management with PSA in Asio
A strong PSA solution is critical to the success of any MSP, and we’ve taken it to the next level with ConnectWise PSA™ in Asio. By consolidating data entry, automating workflows, and streamlining ticketing and procurement processes, we’ve made business management more efficient than ever before.
Our modernised PSA solution introduces revolutionised ticketing that enhances visibility into SLA adherence, tasks, and client communication. The improved procurement workflows make vendor selection and pricing management more straightforward, reducing the complexity of sourcing necessary services and products. Additionally, we have automated agreement management for recurring billing, significantly cutting down administrative workload and minimising errors. Finally, templates with dependencies and skill set requirements are included for onboarding actions, elevating the simplifying the client onboarding experience. These enhancements allow MSPs to operate more effectively, ensuring they can deliver high-quality services while optimising productivity and maintaining profitability.
A New Approach to Security and Data Protection
Security remains one of the most pressing challenges for MSPs, which is why we developed ConnectWise Security360™. This solution delivers a comprehensive, integrated approach to security management, including the industry’s first MSP security score. By aggregating and analysing security data, we help MSPs identify vulnerabilities, strengthen defences, and proactively address risks.
Security360™ centralises all security alerts, threat intelligence, and compliance data, reducing complexity and ensuring MSPs have a clear picture of their security posture. Additionally, integrations with leading email security, vulnerability management, and security training tools provide a layered approach to cybersecurity.
Data protection is critical, yet many MSPs rely on multiple backup vendors, leading to inefficiencies. ConnectWise Backup360™ addresses this issue by offering a centralised backup management solution integrated with top providers such as Veeam, Acronis, and Axcient.
By consolidating backup oversight, Backup360™ ensures greater reliability and visibility into data health. MSPs can manage diverse environments while maintaining flexibility to incorporate third-party solutions as needed. This simplifies disaster recovery planning and minimises the risk of data loss.
Our Commitment to MSP Success
ConnectWise Asio is more than just a platform—it’s the future of MSP operations. We’ve built the industry’s first truly comprehensive MSP solution that integrates PSA, RMM, cybersecurity, and data protection into a single, intelligent ecosystem.
But our work doesn’t stop here. We are committed to continuous improvement, driven by our partners’ feedback. Asio will keep evolving to meet the changing needs of MSPs, ensuring that they have the tools, automation, and intelligence to scale their businesses and stay ahead of industry demands.
At ConnectWise, our mission is to empower MSPs to run, grow, and transform their businesses. With Asio, we are redefining what’s possible—delivering an intuitive, efficient, and future-ready platform that enables MSPs to thrive in an increasingly complex world.
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