How to choose the right Australian data centre

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How to choose the right Australian data centre
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Vocus

By its own admission, Vocus is more of a niche provider. While it doesn’t offer 4,000-plus rack facilities, it does have a large spread. “If customers have a requirement for, say, a data centre in Auckland and Melbourne and Perth, we can certainly deliver that,” says Adam Gardner, general manager, data centres.

High density is another feature offered in Vocus data centres. “We can support up to 30kW in a rack,” says Gardner. The animated movie Happy Feet was rendered in Vocus’ Alexandria facility using 300kW over 10 racks.

Vocus is also happy to support customers who have fairly modest requirements, half a rack, or even two to four rack units. “We can get quite granular in terms of how much capacity [customers] need,” Gardner says.

“Being a telco more than just a co-lo provider, we can provide that end-to-end connectivity as well, rather than having to go to multiple parties. You can come to us and get co-lo plus fibre to your site,” says Gardner.

Vocus has strong networking capabilities, given its heritage as a telco. “We have the most BGP [border gateway protocol] adjacencies in the country,” Gardner says, which ensures Vocus can provide the high-speed, low-latency links into public cloud providers that are expected of co-location providers these days.

“We are also carrier neutral,” says Gardner, “so while we have our own co-location facilities and would prefer people to have Vocus as their provider, we don’t prevent any other providers from coming into our data centres and look to win the business by being more competitive.”

Vocus has a partner program, which recently launched Australia-wide following its acquisition of Amcom. Gardner’s top tip for evaluating a provider is to check how its operations actually function. “If you have an issue in a facility, whether that’s comms or otherwise, you need to be able to get a hold of somebody, not sit in a ticketing queue for three weeks.”

“One of the big things we have at Vocus is that you can talk to the head of the business unit,” he says. “If you want to pick up the phone and talk to me, I will take that call.”

Next: GlobalSwitch

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