ESET MDR for MSPs: Expert-delivered 24/7 Protection with Lightning-Fast Incident Response without the Need for SOC

Managed Service Providers (MSPs) are under growing pressure to deliver faster, smarter threat response, without the overhead of running a full-scale security operations centre (SOC). With ESET MDR, MSPs can meet that demand and more.

At its core, ESET’s MDR service takes a prevention-first approach and is backed by world-renowned cybersecurity experts to deliver one of the fastest detection and response times in the industry - within 20 minutes on average, compared to 200+ days for organisations without MDR or SOC teams. The result is fast, precise threat detection and incident response that stops emerging attacks before they can disrupt business operations.

Customers also want peace of mind that someone’s watching 24/7, but delivering that in-house means a full security operations center: analysts, infrastructure, tooling, and bigger overheads.

ESET’s new MDR service changes the equation. Now available in Australia, it gives MSPs round-the-clock threat hunting and response, powered by real analysts, not just automation, without the cost or complexity of running their own SOC.

This is no lightweight add-on. It’s a globally trusted service, backed by 10 R&D centres, 847 technology experts, and daily analysis of 750,000 suspicious samples, 2.5 billion URLs, and 60 million metadata records. In other words, a massive intelligence network now available to support your local operations. 

A Virtual SOC, Built for MSPs 

ESET MDR acts as an outsourced security operations center, purpose-built for MSPs who want to offer continuous threat detection and expert-led response without standing up their own security operation centre (SOC). 

The service is staffed by ESET’s global team of threat hunters and analysts, who monitor, investigate, and respond to suspicious activity across all ESET-protected endpoints. That includes validating alerts, triaging incidents, and providing actionable guidance to contain and mitigate real threats. 

It’s the same kind of high-touch, human-led protection you'd expect from an internal security team, just without the operational burden. No analysts to hire, no infrastructure to build, and no need to overhaul your service model. This means adding a premium security offering with zero added headcount. 

Integrated by Design, Not Added On 

ESET MDR is built directly on top of the ESET ecosystem. It connects seamlessly to your existing ESET endpoint security, endpoint detection and response (EDR), or extended detection and response (XDR) deployments, so there’s no need to replace or reconfigure your environment. 

From day one, partners gain access to a fully staffed team of analysts who understand the threat signals coming from ESET’s products and know how to act on them. Alerts are investigated within minutes. Incidents are validated, not escalated blindly, and partners are kept informed with clear summaries, response recommendations, and transparent reporting. 

There’s no juggling application programming interfaces (APIs), no integrating third-party tools, and no disconnect between detection and response. It’s one stack, one workflow, designed to make 24/7 protection simple, scalable, and effective. 

Built to Scale With Your Clients 

As threat volumes rise, so do client expectations. small and medium businesses (SMBs) and mid-market organisations now expect 24/7 monitoring, proactive response, and clear proof that their provider has everything under control. 

ESET MDR gives you a way to meet those expectations, without building new internal teams or taking on more complexity. Whether you’re managing a few dozen endpoints or a few thousand, MDR extends your coverage and credibility as a security provider.  

You stay in control of the relationship and client experience. ESET handles the detection, triage, and response behind the scenes. It’s a force multiplier for MSPs looking to grow without stretching resources thin. 
 
A Natural Extension of Your ESET Stack 

ESET MDR is now available to partners across Australia, bringing a globally trusted service to a local channel community that’s ready to scale. Ideal for MSPs who already rely on ESET’s endpoint protection or EDR/XDR, and want to take the next logical step.  

The service integrates natively with your existing deployment, so you can activate it with minimal setup, and start delivering enhanced protection immediately. It’s a powerful way to grow your cybersecurity services without expanding your internal team. 

Learn more about ESET’s MDR service here.

Learn more ESET’s partner program here.