The Australian Communications and Media Authority

Movers and shakers in customers’ IT departments

Movers and shakers in customers’ IT departments

Appointments at Wesfarmers, NSW Education, ACMA and more.
Jeremy Nadel Oct 11 2022, 1:52PM Strategy
Telco response times to complaints 'need improvements'

Telco response times to complaints 'need improvements'

But ACMA found no systemic issues.
Jeremy Nadel Jun 24 2022, 7:33AM Telco
Symbio warned for underinvestigated scam calls

Symbio warned for underinvestigated scam calls

Only probed nine out of 777,268 suspected scam calls in 2021.
Jeremy Nadel Jun 21 2022, 5:26PM Telco
Telcos set to get new customer identity authentication rules

Telcos set to get new customer identity authentication rules

Will come into force on 30 June.
Jeremy Nadel Jun 17 2022, 7:45AM Security
Telcos must roll back customer internet if there are NBN delays

Telcos must roll back customer internet if there are NBN delays

No more waiting for weeks without internet.
Brendon Foye Jun 22 2018, 10:49AM Telco
1800 'free call' numbers now actually free from mobiles

1800 'free call' numbers now actually free from mobiles

Optus and Telstra join Vodafone in bearing the cost.
Tony Yoo Jul 1 2015, 12:37PM Collaboration

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