telecommunications industry ombudsman

ACMA warns telcos for failing to join ombudsman scheme

ACMA warns telcos for failing to join ombudsman scheme

Four telcos failed to provide proper services to customers.
Amelia Norris Sep 28 2022, 3:51PM Telco
Telcos slammed for selling disabled customers unsuitable contracts

Telcos slammed for selling disabled customers unsuitable contracts

Overall complaints also increased to 63,000.
Jeremy Nadel Jul 21 2022, 7:18AM Telco
Red Telecom fined $450k over unpaid complaint payments

Red Telecom fined $450k over unpaid complaint payments

Taken by ACMA to Federal Court in 2019.
Nico Arboleda Jul 13 2022, 7:28AM Telco
TIO says Govt should invest more for regional connectivity

TIO says Govt should invest more for regional connectivity

Also wants standardised information from telcos.
Nico Arboleda Oct 20 2021, 1:14PM Telco
NBN rollout has driven telco maturity: TIO

NBN rollout has driven telco maturity: TIO

But COVID-19, bushfires prove there’s room for improvement.
Nico Arboleda Sep 30 2020, 12:01AM Telco
TIO reveals COVID-19 impact on phone and internet use

TIO reveals COVID-19 impact on phone and internet use

Inactive call centres and delayed repairs were raised by consumers.
Nico Arboleda Jul 29 2020, 1:20PM Telco
TIO to telcos: we're still watching

TIO to telcos: we're still watching

Agency details continuity plan to keep telcos on notice.
Nico Arboleda Mar 19 2020, 9:57AM Telco
More SMBs complaining about phone, internet issues: TIO

More SMBs complaining about phone, internet issues: TIO

Despite a decline in overall complaints.
Nico Arboleda Feb 12 2020, 6:01AM Telco
iiNet ordered to audit systems after NBN migration bungle

iiNet ordered to audit systems after NBN migration bungle

Or risk facing court proceedings and up to $10m in fines.
Nico Arboleda Nov 26 2019, 10:42AM Telco
Telco complaints fall, issue complexity rises

Telco complaints fall, issue complexity rises

More than half of TIO complaints went unresolved in 18/19.
Brendon Foye Sep 25 2019, 6:45AM Telco
TIO says some NBN customers 'misled' by retailers

TIO says some NBN customers 'misled' by retailers

Aggressive telemarketing tactics scared customers.
Nico Arboleda Aug 1 2019, 6:01AM Telco
Fewer people are complaining about the NBN

Fewer people are complaining about the NBN

Labor and the Coalition are at it again, but everyone else is getting less angry.
Brendon Foye Apr 11 2019, 7:01AM Telco
TIO launches dedicated small business team

TIO launches dedicated small business team

After an increase in complaints between 2017 and 2018.
Nico Arboleda Mar 22 2019, 9:36AM Telco
Telco complaints rose 6 percent across 17/18 says TIO

Telco complaints rose 6 percent across 17/18 says TIO

But trending down in the fourth quarter.
Nico Arboleda Oct 17 2018, 12:03AM Telco
Phone numbers lost in NBN migrations

Phone numbers lost in NBN migrations

TIO received 661 complaints about lost telephone numbers.
Michael Jenkin Jul 19 2018, 8:05AM Telco
Complaints about Telstra, Optus, Vodafone on the rise

Complaints about Telstra, Optus, Vodafone on the rise

Telcos still struggling with NBN, says Communcations Alliance.
Nico Arboleda Apr 23 2018, 11:38AM Telco
NBN service complaints skyrocket 200 percent

NBN service complaints skyrocket 200 percent

While complaints about NBN Co drop.
Nico Arboleda Apr 17 2018, 12:01AM Telco
Telco complaints reach four-year-high, NBN complaints double

Telco complaints reach four-year-high, NBN complaints double

Internet overtakes mobile and landline for consumer grievances.
Brendon Foye Oct 18 2017, 6:32AM Telco
Telstra, Optus blame NBN amid highest complaints in years

Telstra, Optus blame NBN amid highest complaints in years

Average number of complaints is on the rise.
Brendon Foye Aug 10 2017, 7:27AM Telco
Telco complaints on the rise

Telco complaints on the rise

Complaints to Ombudsman on the rise industry-wide.
Brendon Foye Jul 28 2016, 11:51AM Telco

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