customers

Salesforce launches CRM Winter '09 edition

Salesforce launches CRM Winter '09 edition

The next edition of Salesforce.com's customer relationship management (CRM) technology will allow businesses to easily share data with partners.
Rosalie Marshall Nov 4 2008, 7:53AM Software
Salesforce boosts cloud offering with Force.com Sites

Salesforce boosts cloud offering with Force.com Sites

New tool aims to ease integration between CRM apps and web sites.
Rosalie Marshall Nov 4 2008, 7:52AM Software
IBM extends SOA offerings

IBM extends SOA offerings

IBM has announced new offerings to help customers deploy service-oriented architecture (SOA) technology.
Rosalie Marshall Oct 10 2008, 3:05PM Software
12 Technologies Midmarket Customers Need Now

12 Technologies Midmarket Customers Need Now

Talk about pressure: typical midmarket CIOs stare down myriad challenges on a daily basis: Hackers are getting craftier, workforces are becoming more dispersed, globalisation is becoming a reality, and economic and environmental trends are forcing businesses of every ilk to think Green.
Staff Writers Sep 29 2008, 2:36PM Software
Selling customers the bigger picture

Selling customers the bigger picture

With server virtualisation already a hot topic, can partners derive more value from services by reselling a bigger virtualisation vision, asks Martin Gregory.


Martin Gregory Director of Server and Tools at Microsoft Australia
Staff Writers Jul 22 2008, 2:51PM Data centre
People Telecom buys ValueNet’s assets and 40 customers

People Telecom buys ValueNet’s assets and 40 customers

Telecommunications service provider, People Telecom, has acquired the assets and customers of business-grade hosted VoIP wholesaler ValueNet. People Telecom purchased ValueNet’s assets from Lemarne Corporation for an undisclosed sum.
Lilia Guan May 2 2008, 2:25PM Collaboration
Telstra: CDMA customers avoid the Next G network rush

Telstra: CDMA customers avoid the Next G network rush

Australian telecommunication giant, Telstra, is urging all remaining CDMA customers to act now and upgrade to the Next G network to avoid any last minute rush when the CDMA network closes on 28 April.
Staff Writers Apr 17 2008, 8:18AM Collaboration
Crazy John's compensates customers for misleading mobile phone ads

Crazy John's compensates customers for misleading mobile phone ads

The Australian Competition and Consumer Commission (ACCC) has accepted court enforceable undertakings from mobile phone retailer Crazy John's, in which the mobile telephone service provider will compensate customers who feel they were misled by the company's 'Free*' or '$0*' handset advertising campaign.
a Staff Writer Mar 28 2008, 3:54PM Collaboration
Aia Software documents more customers need resellers to manage growth

Aia Software documents more customers need resellers to manage growth

The Australian branch of Aia Software, a supplier of document automation solutions, is on the hunt for new resellers to help manage its growing customer base in the Australian/New Zealand and Asia Pacific region.
Lilia Guan Mar 26 2008, 1:12PM Software
3Com connects with customers through Software AG's Webmethods Suite

3Com connects with customers through Software AG's Webmethods Suite

Global service provider, 3Com has chosen Software AG’s real-time, webMethods suite - a business infrastructure solution - for its internal operations.


a Staff Writer Mar 20 2008, 2:12PM Software
Tassie Council keeps track of customers

Tassie Council keeps track of customers

Meander Valley Council hires Merit Technology to manage customer contact.
Staff Writers Nov 2 2007, 10:41AM Software
Addressing customers’ environmental concerns

Addressing customers’ environmental concerns

Laser printers made big news at the beginning of August 2007, and the news wasn’t flattering
Staff Writers Aug 30 2007, 10:17AM Hardware
Online banks losing customers' trust

Online banks losing customers' trust

Branches still matter, says report.
Andrew Charlesworth Jun 25 2007, 2:59PM Finance
Marshal warns Optus users about security package

Marshal warns Optus users about security package

Security vendor Marshal says Optus customers will become complacent about security.
Negar Salek Jun 19 2007, 7:00AM Collaboration
Huawei reaches 50 million customers

Huawei reaches 50 million customers

Huawei Technologies said its broadband access products and solutions had racked up 50 million DSL customers worldwide.
Staff Writers Jun 12 2007, 11:06AM Collaboration
Consumer tech alienating

Consumer tech alienating

An Accenture report has highlighted the dangers of poor customer service, reporting that many global consumer technology companies are "alienating" customers by providing only average customer service.
Robert Jaques May 23 2007, 7:24AM Hardware
Dealing with a customer’s warranty

Dealing with a customer’s warranty

Brendan Tully, owner of online retailer Nintek.com.au gives advice on how to deal with warranty issues.
Brendan Tully Mar 8 2007, 2:26PM Collaboration
MobileActive resells press images

MobileActive resells press images

MobileActive has signed an agreement with Austral Press in a move which signals a growing maturity in the mobile content market.
Lilia Guan May 31 2006, 11:24AM Mobility
Symposium to talk up buying trends

Symposium to talk up buying trends

Gartner's annual travelling talkfest, Symposium, will put customer relationships with vendors and other IT providers under the spotlight next month, an analyst has said.
Fleur Doidge Oct 19 2005, 12:36PM Training & Development
The Last Word: Call me anytime

The Last Word: Call me anytime

Here at Rabid Reseller we’re always looking at ways to improve our customer service, so it should be no surprise to discover that we’ve now got our very own call centre to handle our punters’ problems.
Rabid Reseller Oct 6 2005, 2:01PM Software

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