customer

Symantec falls as Romanian hacker strikes again

Symantec falls as Romanian hacker strikes again

SQL injection attack exposes customer data.
Phil Muncaster Nov 24 2009, 8:28AM Security
Vocus creates CIO role

Vocus creates CIO role

Former Soul/TPG executive spearheads customer portal and "burstable" IP projects.
Ry Crozier Oct 26 2009, 3:41PM Strategy
Photos: Harvey Norman customers snap up midnight Windows 7 copies

Photos: Harvey Norman customers snap up midnight Windows 7 copies

And the first person in the queue was...
Ry Crozier Oct 22 2009, 7:20AM Software
Online shoppers ditch traditional customer service methods

Online shoppers ditch traditional customer service methods

Social networking can boost revenues of web-based businesses.
Angelica Mari Oct 21 2009, 8:00AM Services
MYOB moves into CRM

MYOB moves into CRM

Outlook plug-in provides CRM on a budget.
Brett Winterford Sep 24 2009, 12:10PM Software
Avaya improves comms for SMEs

Avaya improves comms for SMEs

New version of IP Office launches, promising improved usability.
Cath Everett Sep 22 2009, 8:12AM Collaboration
Retailers indicted in US$22m identity theft fraud

Retailers indicted in US$22m identity theft fraud

AT&T and T-Mobile get stung for million.
Iain Thomson Aug 25 2009, 2:58PM Security
Apple keeps top billing in customer satisfaction

Apple keeps top billing in customer satisfaction

Company again leads computer manufacturers in survey.
Shaun Nichols Aug 19 2009, 3:42PM Software
SAP eyes NBNCo as a customer

SAP eyes NBNCo as a customer

Also explores joint products with telcos.
Staff Writers Aug 12 2009, 2:34PM Mobility
IBM and Nuance talk up speech tech partnership

IBM and Nuance talk up speech tech partnership

Focus on customer service, VoIP and device control.
Ian Williams Aug 4 2009, 3:54PM Strategy
McAfee sends out personal details in email

McAfee sends out personal details in email

Details of 1400 Australian security professionals leaked.
Ben Grubb Jul 30 2009, 12:54PM Software
Avaya revamps customer service agent tool

Avaya revamps customer service agent tool

New one-X Agent desktop application could boost staff productivity.
Phil Muncaster Jul 15 2009, 8:51AM News
How to improve CRM processes at no extra cost

How to improve CRM processes at no extra cost

Gartner promotes use of analytics and social tools to boost customer
relations.
Rosalie Marshall May 27 2009, 9:18AM News
Internode $4M customer system overhaul

Internode $4M customer system overhaul

The national broadband company has started the four-year redevelopment of its customer care systems.
Staff Writers May 26 2009, 12:30PM Collaboration
Freshtel cuts off customer phone support

Freshtel cuts off customer phone support

VoIP provider Freshtel has announced it is moving to an email support-only model, days before opening its Firefly softphone to Mac users for the first time.
Staff Writers Mar 29 2009, 9:05AM Collaboration
UPDATED PHOTO GALLERY: Cisco opens Australian Customer Briefing Centre

UPDATED PHOTO GALLERY: Cisco opens Australian Customer Briefing Centre

Partners from Ingram Micro, EMC and Fujitsu joined Senator Stephen Conroy for the launch of the Cisco Customer Briefing Centre (CBC) today.
Jenny Eagle Mar 25 2009, 12:13PM Collaboration
Salesforce.com pairs up with Twitter

Salesforce.com pairs up with Twitter

Companies will be able to search 'tweets' to find conversations relevant to
their business.
Rosalie Marshall Mar 24 2009, 9:15AM Software
Telstra retains Accenture to maintain new billing system

Telstra retains Accenture to maintain new billing system

Accenture has signed a five-year, multi-million-dollar application outsourcing contract with Telstra to maintain the telco’s customer care and billing platform.
Staff Writers Oct 10 2008, 7:33AM Collaboration
Amazon gives US$50 to each HD-DVD customer

Amazon gives US$50 to each HD-DVD customer

Online retail giant Amazon has given $50 credit to all customers who bought an HD-DVD player before 23 February, the date Toshiba officially surrendered the format war.

Staff Writers Apr 14 2008, 7:51AM Finance
Vodafone customer gets £11,000 bill

Vodafone customer gets £11,000 bill

A Vodafone customer has reportedly received a bill for £11,000 after downloading television episodes while abroad.

Iain Thomson Mar 6 2008, 7:40AM Mobility

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