Customer numbers reached 150,000 last year, and it wants to implement NetSuite Business Management software as the centrepiece of its customer system overhaul.
The software includes customer relationship management (CRM) and enterprise resource planning (ERP) applications, delivered as a Software as a Service (SaaS) solution.
Patrick Tapper CEO Internode said it investing $4 million to make its customer service even better.
"Our research shows that more than 90 percent of our customers come onboard after being recommended by a family member, friend or colleague," he said.
"That's a great testimony to Internode's credibility with its customers, so we want to ensure we protect and improve that reputation as we grow."
Internode chose NetSuite because it was the best system for managing its customer interaction.
Integration with Internode's telephone system will speed up service by automatically presenting staff with customer details through its Calling Line Identification (CLI).
One of the benefits is a Customer Portal that will extend the customer self-service facilities available via the My Internode portal.
The ERP solution will simplify the introduction and marketing of new products and services.
Internode previously had an internally-developed system for recording customer data.
To reduce the risk of disruption during the transition, the NetSuite application will be introduced incrementally during the next 12 months.
Stage one is expected to be complete by August. Internode plans to continue customising the system to meet its needs over the next three to four years.
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