Several Surface 2 owners have taken to Microsoft's Community Forums to report problems of their screens going dark when the tablet was being used for demanding activities, such as gaming.
"I have been using my Surface 2 for a week now and everything has been great except when I play Halo: Spartan Assault," said one user. "The back gets pretty hot while playing (which I don't mind) but then my Surface automatically dims the screen to the lowest level. I have to pause and wait for the Surface to cool down before playing again."
Numerous other users chimed in with the same problem before a Microsoft moderator admitted it was a flaw the company was in the process of fixing.
"Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities - like gaming," the moderator replied.
"In some scenarios this does not appear necessary. Our top priority is for customers to have the best possible experience on their Surface device. We’re working on a tuning update that will remove this unnecessary dimming event."
The moderator said the patch will arrive in a forthcoming Windows Update package, at an unspecified date. In the meantime, he suggested that Surface 2 owners "allow the Surface to cool down for a minute or so in order to return the screen to previous brightness levels."
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