Support Fusion raises $1 million in pre-seed round

Australian startup Support Fusion has closed a $1 million pre-seed funding round led by Func Ventures and Exhort Ventures, with continued support from Antler.

Support Fusion connects the ticketing and service management systems enterprises use with the PSA and RMM tools MSPs operate from, aiming to eliminate the missed tickets, duplicated effort and reporting blind spots that come with co-managed IT delivery.

The funding is intended to accelerate Support Fusion’s growth in the US and UK markets and the capital will be put to work across three hiring priorities.

In Australia, Support Fusion is recruiting a GTM and alliances specialist to formalise its relationships with the platform vendors it connects – securing listings across their marketplaces and app stores, and building co-sell arrangements with vendors whose workflows the platform is already embedded in.

On the product side, the company is adding engineering capacity focused on AI feature development, advancing the agentic capabilities it is building on top of its deterministic integration foundation.

In the United States, Support Fusion is bringing on a customer success hire based on the East Coast – a position that covers both the growing US and UK markets while the Australian team is offline.

Alongside the VC investors, the round includes backing from Biagio LaRosa, CEO of Melbourne-based Microsoft solutions partner Generation-e, who joins the round as both an investor and adviser; Ryan Spillane CEO of 360 Consulting, a Sydney-based advisory firm; and Toby Alcock, founder of Paratira and the former Global CTO of Logicalis.

“When the US and UK customers started pulling our product without us pushing, we knew the problem was universal," said Greg Rudakov, Support Fusion co-founder and chief executive.

"What followed was smart money from two directions at once – VCs with a clear thesis on where enterprise IT is heading, and operators who've spent careers feeling this pain firsthand. They arrived at the same conclusion independently,” 

“Now we're hiring to keep up and go after ten times more of it.”

“AI-driven development has changed what a small engineering team can do – we’re moving at a pace that would’ve required twice the headcount a few years ago," said Steve Rudakov, co-founder and CTO of Support Fusion.

"But velocity only matters if you’re building on solid foundations. We’re investing in ISO 27001 and SOC2 certification and bringing in senior technical capacity to make sure what we’re shipping meets global enterprise expectations.”

The company, launched in July 2025, now has over ten platform connectors, including ServiceNow, Halo and Jira and it said those connectors span the systems used in most co-managed IT engagements globally.