Sophos launches new Partner Care offering

Security vendor Sophos has launched a new Partner Care offering that provides its global partner network with support for handling non-sales related questions and operational assistance.

Delivering support via a team of Sophos experts available 24/7, the offering is designed to speed up response times for Sophos partners and managed service providers needing assistance with administrative and operational tasks.

Sophos Partner Care also offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries and Not For Resale (NFR) requests, among other benefits.

“Based on our decades of experience successfully supporting partners who sell to mid-market and small business organisations, we know that administrative and operational issues take away valuable time needed to build customers relationships, pursue prospects and close new business deals,” said Kendra Krause, senior vice president of global channels and small business sales at Sophos.

“Partner Care reinforces Sophos’ longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks.”

In addition to Partner Care, Sophos is offering several enhancements to its global partner program, including a limited-time additional five per cent reward on top of a deal registration discount for partners selling Sophos Managed Detection and Response, which expires on 31 March 2024.

“Being busy with administration can consume a lot of time and cost, so the idea that Sophos now has a focused Partner Care program and dedicated team to handle it is unbelievably beneficial,” said Richard Wenger, account executive, Point Broadband LLC, a Sophos channel partner based in Alabama.

“We are looking forward to the training and enablement of the ‘tool,’ so we can start executing right away. Every bit of time away from the sales cycle is time away from building relationships and being trusted advisors to our customers. This Sophos Partner Care program is essential to my business.”