Security vendor Sophos has launched its new Customer Success program, aimed at improving support for customers and channel partners in their fight against cyberattacks.
The program introduces a dedicated team of experts who will provide ongoing assistance to customers throughout their post-sales experience.
This includes security resources, alerts, webinars, and educational information about cyberattacks such as ransomware and data breaches.
"Following the successful launch of Sophos' Partner Care earlier this year, we saw an industry-leading opportunity to deliver a similar level of 'white glove' service directly to our customers," Angela Bucher, vice president of Customer Success at Sophos, explained.
The Sophos Customer Success team will work closely with Sophos' channel partners and Managed Service Providers (MSPs), augmenting existing support services.
They will guide organisations on maximising their current investments and expanding strategic defenses with other Sophos solutions, including Managed Detection and Response (MDR) services, and endpoint, network, email, and cloud security.
The program offers two levels of service: a high-touch approach for organisations with complex requirements, and a tech-touch approach that provides more automated, scalable support for partners and MSPs with a larger volume of customers.
By providing a unified point of contact, Sophos aims to address customer queries more efficiently and share relevant threat intelligence, fostering best cybersecurity practices.
This "close touch" availability helps partners and MSPs better protect and service their customers, ultimately improving customer satisfaction and strengthening security postures across the board.
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