SolarWinds launches AI agent

Observability and IT management software provider SolarWinds has unveiled its SolarWinds AI Agent.

Built on AI by Design principles and expanding the company’s Secure by Design framework into the AI era, the new offerings deliver conversational, agentic AI to daily operations.

The AI Agent will intend to function as a 'teammate' in observability, incident response and service management, automatically summarising outages, gathering diagnostics, identifying probable root causes and suggesting remediation steps.

Customers will also be able to configure and manage SolarWinds Observability directly through the agentic interface.

Expanded AI capabilities also introduced

Alongside the AI Agent, SolarWinds also introduced new AI-powered features aimed at speeding up the transition to autonomous operational resilience.

These include Root Cause Assist, which claims to cut troubleshooting time by generating clear root-cause analyses based on alerts and anomalies.

Dynamic Threshold Enhancements extends automated thresholding to additional metrics, "decreasing noise and false positives", according to the company.

AI Query Assist, currently in tech preview, intends to enhance database performance by analysing query patterns and proposing faster, more efficient rewrites.

More features are scheduled for 2026, such as incident correlation, automated runbook execution, and knowledge base creation.

SolarWinds AI Incident Correlation for Service Desk will automatically identify groups of related incidents and recommend opening a problem management workflow to address the root cause. 

SolarWinds AI Knowledge Base Generation for Service Desk will utilise GenAI to produce new knowledge base articles based on the most common solved incidents, expanding the customer’s centralised knowledge repository and offering more self-service options for employees.

Automated Runbook Execution will aim to allow teams to automatically execute predefined standard operating procedure steps as part of first-touch response, diagnostics gathering or suggested fixes before a human intervenes. 

“For the past year, we’ve focused on operational resilience—the ability to protect, maintain, and quickly recover systems even during disruptions,” said Sudhakar Ramakrishna, president and CEO of SolarWinds.

“With the AI Agent and expanded capabilities, we’re taking the next step: helping customers achieve autonomous operational resilience, where IT runs smarter, faster, and more securely with minimal manual intervention.”

The SolarWinds AI Agent enters tech preview today in SolarWinds Observability SaaS, with broader availability across the SolarWinds portfolio is planned for 2026.