ServiceNow extends agentic AI governance from desktops to data centers with NVIDIA

ServiceNow and NVIDIA are expanding their partnership to extend agentic AI governance from desktops to data centres.

This includes the introduction of Project Arc, an autonomous enterprise desktop agent which is secured by the NVIDIA OpenShell runtime and governed by ServiceNow AI Control Tower which will live on employee desktops and autonomously complete complex work.

Every action the agent takes runs inside NVIDIA OpenShell, a sandboxed runtime environment that adds policy-based management so that autonomous activity stays contained, auditable, and enterprise safe.

ServiceNow AI Control Tower is also now included in the NVIDIA Enterprise AI Factory validated design, which extends enterprise governance to large-scale model workloads.

ServiceNow AI Control Tower governs the actions the agent takes, setting policies, monitoring behaviour, and logging files read, commands executed and APIs called. 

The ServiceNow AI Control Tower integration with the NVIDIA Enterprise AI Factory validated design extends enterprise governance to the infrastructure layer where large-scale AI model workloads run. For organisations managing AI at scale, this integration provides a unified governance layer for data centres.

AI factory deployments governed by AI Control Tower gain continuous value, risk, and security management across the full model lifecycle, from discovery and inventory to real-time observability, compliance monitoring, and remediation, the company states.

Capabilities available to AI factory customers through AI Control Tower include expanded regulatory content packs, enterprise access maps for major cloud providers, and a runtime cost and ROI management framework that tracks productivity gains and monthly value indicators.

ServiceNow and NVIDIA are also advancing NOWAI-Bench, an open benchmarking suite comprising two frameworks: EnterpriseOps-Gym, a multi-step agentic evaluation framework spanning IT service management, customer service, and HR workflows, and EVA-Bench, a voice agent evaluation framework designed for enterprise settings.

Both benchmarks are generally available as open-source releases, and NVIDIA is integrating both into NeMo Gym to make them reusable and accessible for automated model evaluation across the industry.

“ServiceNow and NVIDIA set out to make AI real for the enterprise, and today we’re showing the proof of that work,” said Joe Davis, EVP of AI engineering and delivery at ServiceNow.

“Whether it’s autonomous AI agents that can be trusted on the desktop, governance that extends to the data centre, or open benchmarks that hold the entire industry accountable, this is enterprise AI that’s built to last.”

“Long-running, autonomous agents are rapidly changing the game for enterprise AI and delivering them securely at scale requires governance that spans models, software and AI infrastructure," Kari Briski, VP of Generative AI for enterprise at NVIDIA said.

 “Together, NVIDIA and ServiceNow are bringing enterprises agents that feature the security of the NVIDIA OpenShell runtime and the power of NVIDIA AI factory solutions with the ServiceNow AI Control Tower, providing the control layer necessary for trusted, autonomous operations across the business.”

Project Arc is available as an early preview. The AI Control Tower integration with the NVIDIA Enterprise AI Factory validated design is generally available.