ServiceNow expands AI agent governance through deeper integration with Microsoft

ServiceNow and Microsoft are extending their partnership, with deepened product integration between ServiceNow AI Control Tower and Microsoft Agent 365, extending AI Control Tower’s existing governance across Azure-backed Microsoft Foundry and Copilot Studio to Microsoft Agent 365’s AI agent ecosystem.

ServiceNow AI Control Tower already connects to Microsoft Foundry and Copilot Studio to discover AI assets, enforce governance policies, and drive consistent oversight. The new AI Control Tower integration with Microsoft Agent 365 expands these capabilities by extending visibility and governance insights across Microsoft Agent 365’s AI agent ecosystem.

This aims to give IT and operations teams enhanced visibility into agent activity across ServiceNow and Microsoft ecosystems, regardless of where these agents were built or deployed.

Through the integration, ServiceNow AI Control Tower also gives administrators the ability to review and approve ServiceNow AI specialists prior to submission to the Microsoft Agent 365 Marketplace, where Microsoft publishing and policy controls apply. This helps ensure that every ServiceNow AI specialist that interoperates with the Microsoft 365 environment has been vetted, permissioned and authorised for deployment.

In addition, in the Microsoft Agent 365 Marketplace, a ServiceNow AI specialist will appear in the org chart as a digital employee with defined roles, permissions and accountability.

This allows the AI specialists to be able to take actions such as drafting a Word document, responding to email messages in Outlook, or acting on an assigned comment in PowerPoint, subject to Microsoft 365 permissions, identify, and admin policy controls, while consumption is tracked across both ServiceNow’s and Microsoft's metered usage models.

“With this expanded integration, customers can securely apply governance across ServiceNow and Microsoft environments with integrated visibility and controls, while putting ServiceNow Autonomous Workforce to work across the Microsoft 365 environment,” said Jon Sigler, EVP and GM of AI Platform at ServiceNow.

“This is an example of what it means to put AI to work at enterprise scale, with the trust and interoperability that business transformation requires."

“One of the most important things we can do for enterprises is bring intelligence and action together in a secure, connected way," said Charles Lamanna, EVP of Copilot, Agents, and Platform at Microsoft.

“That’s why we’re excited to collaborate with ServiceNow, bringing their AI expertise into Microsoft 365 to add workflow intelligence on top of that secure foundation. Together, we’re helping customers act on insights more quickly and drive meaningful outcomes across their business processes.”

The AI Control Tower and Microsoft Agent 365 integration is available in preview, and ServiceNow AI specialists will be available in Microsoft Agent 365 Marketplace later this year.