Optima’s services to be taken care of by Impact Systems

Under the terms, the local service provider and distributor will provide reasonable solution to all OTS customers who hold valid warranty cover.

In a statement to the ASX, Impact said it was equipped with all the Optima warranty stock to conduct repairs, and, in the majority of cases, clients will not be charged for warrantable parts.

“We also hope that OTS retailers/resellers will refer any customers with warranty claims to Impact Systems so that their warranty claims are serviced in the most cost effective ways,” said Impact Systems.

Due to OTS's current financial position, all warranty and/or repair work must be conducted on a labour fee basis.

Impact Systems has agreed to conduct warranty repair work for Optima products at discounted labour costs of $69 per hour plus GST, inclusive of a charge for shipping.

All parts have been guaranteed by Impact to be sold at no cost or below cost and the expected turnaround for the return of OTS PC products is in the vicinity of two-four business days.

All stock will also be available for individual sale.

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