NTT DATA launches software defined infrastructure services agent

NTT Data has launched its Software Defined Infrastructure (SDI) Services Agent, described by the company as a "conversational agentic service experience" for enterprise infrastructure.

Embedded within NTT DATA’s SDI Services, the SDI Services agent acts as an orchestrator selectively triggering the appropriate agents in the background.

This multi-agent system continuously senses, reasons and acts across networking, hybrid data centre, cybersecurity and digital workplace environments.

Acting as a digital twin for critical IT operational roles, the SDI Services agent means enterprises can interact with their multivendor infrastructure environment through natural language prompts, gaining persona-based insights to operate infrastructure.

The agent also incorporates sustainability insights, helping organisations understand and optimise the environmental impact of their infrastructure estates, the company said.

“As organisations accelerate AI adoption, a secure, enterprise-grade infrastructure foundation combined with conversational agentic service experience becomes a strategic business differentiator,” said Dilip Kumar, global head of infrastructure solutions at NTT DATA.

"Our agentic SDI Services enable enterprises to move beyond ‘lights on’ operations and turn infrastructure performance into measurable outcomes.”