NSC launches acquisitive consulting business

Unified communications integrator NSC Group has established an independent business unit selling consulting services to enterprise.

The division will focus on bolstering the integrator's consulting expertise in unified communications.

"We certainly don't have aspirations to venture beyond the contact centre, speech, work force optimisation and customer centre technology," said Paul Edmondson, who started the Queensland arm of the parent integrator six years ago. 

NSC's unified communications partners included Avaya, Polycom and Microsoft. However, Edmondson said the division was aligned towards customers and not vendors. 

"We took the time to look at the marketplace in general. It's not sustainable to be too technology focused or aligned, which is often the case with integrators and resellers.

"We've always had a consulting focus but we're now formalising a dedicated business unit that is very much aligned to the customer," he said.

Edmondson has relocated to Sydney to lead the business unit with staff from Sydney and Melbourne.

NSC Consulting will eventually be financially independent and look at growth through acquisition. It reported into the NSC group.

"At this point of time it's under the organisational structure, but it will run its own profit and loss [statement]. [Since June] we've had overwhelming success and we've started to assess the structure of the group," Edmondson said.

NSC has appointed three business consultants with a shared 40 years' experience in the consulting business, Edmondson said.

"One from financial services from the major banks; a strategic consultant with business process experience and one with an outsource background specialising on the customer side."