Nortel educates resellers on industry-wide UC

Joel Hackney, president, Enterprise Solutions at Nortel, said, this new program is the most comprehensive, vendor-neutral training and certification curriculum available today.

The new program includes the certification self-study guide entitled Unified Communications Solutions: A Practical Business and Technology Approach, from Nortel Press.

“The ‘why’ of unified communications is becoming readily obvious, but “how” to implement these solutions in the most effective ways has proven to be the most challenging aspect of the equation,” he said.

“Nortel’s new program provides the educational background needed to make implementations successful.”

According Hackney, enterprises need to have knowledge and confidence as they head down the path towards successful deployment of UC to improve business process and reap the rewards of increased productivity.

“Enterprises should begin UC deployments from a practical approach of how the solution fits into their business priorities and identify what parts of their business would benefit,” he said.

The Unified Communications Solutions guide is broken down into four topical areas; Unified Communications Evolution and Functionality; Solving Business Communications Challenges; Implementing Unified Communications Solutions; and Securing VoIP, SIP and Unified Communications Solutions.

Hackney claimed in addition to traditional IT professional training venues, Nortel’s unified communications courses and certification will be offered through the Nortel Technology Solutions Academy.