Microsoft is tweaking the licensing plans for Dynamics CRM Online ahead of the 2013 version, adding both cheaper and more expensive options for customers to choose from.
iTNews is confirming with Microsoft how the licensing changes will affect Australian customers.
While Microsoft has previously offered the online version at US$41 a user a month, three licensing options are now available, starting with the lightweight 'Essential' tier at US$15 per user per month.
A 'Basic' option costs US$30 per user per month, and is aimed at sales, service and marketing staff to manage accounts, contacts, sales leads and provides access to custom apps; and at business analysts that require reporting capabilities.
Microsoft believes its 'Professional' option at US$65 per user per month will fit most users' needs best however. It includes the full capabilities of Dynamics CRM with sales automation, marketing and customer care.
While there are no additonal licensing fees for mobile access on Dynamics CRM Online, there may be additional charges for add-on services such as storage and testing, and network connectivity.
Customers will be allowed to mix and match the three online licenses, the firm said.
Microsoft currently sells Dynamics CRM Online through Telstra, with a 5GB plan costing A$65.95 per user per month, and a 30GB storage option at A$109.95 a month.
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