Perth-headquartered Kinetic IT has sealed a $23 million deal to provide end-user support and services to the Department of Infrastructure, Transport, Regional Development, Communications, and the Arts (DITRDCA).
The three-year contract will see Kinetic deliver national service desk and deskside support, infrastructure management that includes the department’s Azure cloud and legacy environments, and network management services.
Kinetic IT will also create 'Tech Bar' inspired walk-up tech zones for staff to receive IT support across key regional locations nationally.
The project will be supported by 50 new Kinetic IT crew recruited nationally, including 30 in Canberra and others in Hobart, Orange, Perth, Melbourne, Sydney and Brisbane.
Roaming staff will also support the department across many locations in every state and territory.
Kinetic IT commenced transitioning into the DITRCDA environment in December 2023, with transition activities to continue through to May 2024.
“Kinetic IT has cemented itself as the Australian IT services partner of choice for federal and state government, with strong demand for our depth of expertise and 100 per cent Australian-based talent that is capable of servicing large-scale digital transformation, through to strategic cyber security and data migration projects,” the company's CEO Michael North said.
“We’re looking forward to delivering a dedicated national support network over the coming months that enhances existing IT services with a focus on robust reliability consistent user digital experience, quality customer service and, of course, high levels of security."
The selection marks Kinetic's first full-service contract in federal government and comes after securing a $50 million IT service and integration management deal with the Australian Taxation Office in June 2023.
Kinetic IT has delivered similar IT service programs in the private and public sector with Qantas, WA Department of Education, WA Police, Victoria Police and V-Line.
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