Interactive has partnered with the City of Port Phillip in Victoria to deliver a major digital transformation, migrating the council’s legacy systems to a secure, scalable cloud environment.
The City of Port Phillip, based in the St Kilda Town Hall, faced significant challenges maintaining modern IT infrastructure within the physical limitations of a heritage-listed 100-year-old building.
When a critical environmental risk was found in the council’s on-premises server room, Interactive delivered a two-phased migration strategy that within three months had relocated the council’s systems to a secure colocation facility.
The migration was completed over weekends to ensure no interruption to public-facing services.
Following the migration, Interactive supported key infrastructure upgrades to bolster resilience and future scalability.
This included uplifting disaster recovery services, the rollout of NetApp Keystone storage with full managed services and implementation of 24/7 monitoring and incident response.
The City of Port Phillip subsequently saw a "dramatic" drop in major outages, with feedback from teams citing faster application speeds and more responsive systems.
In addition, Interactive also helped improve the security posture, removing end-of-life hardware and implementing network security on firewalls.
David Forrest, account executive at Interactive, said the project is a blueprint for how local government can embrace digital transformation under pressure.
“Despite the complexity and constraints, they made bold decisions that prioritised service continuity and long-term resilience," he said.
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