Brennan attains Microsoft Support Services designation

Brennan has attained the Support Services designation in the Microsoft AI Cloud Partner Program, making it one of a handful of Australian partners to hold the credential.

Microsoft introduced the designation to help customers identify partners with verified post-deployment support capability. As of 23 October 2026, all but three Australian holders are distributors or local arms of global firms.

Unlike most Microsoft partner credentials, which assess what an organisation can build or deploy, the Support Services designation certifies how a partner runs support once a project has shipped and the environment is live.

Microsoft's assessment covered case management and escalation processes, customer satisfaction measurement and reporting, support governance, service level management, Microsoft-certified workforce capability, and 12 months of case volume and performance data.

The designation is restricted to organisations that already hold a Solutions Partner designation, operate as a Cloud Solution Provider and carry an active Microsoft partner support contract. It can only be earned on evidence - case data, customer feedback and audited process.

"Support is the part of the relationship that lasts. A migration takes months. Running the environment afterwards takes years, and that's the part this assessment looked at. It's the right thing to be interrogated and measured on," said Paul Woodward, head of cloud at Brennan.