blueAPACHE enters partnership with ControlUp

blueAPACHE has inked a strategic partnership with ControlUp, a company that brings Digital Employee Experience (DEX) and IT operations together in one platform, embedding the ControlUp ONE platform into blueAPACHE's managed services offering.

Through the partnership, blueAPACHE's service desk gains real-time telemetry on the devices and applications customers are using, allowing agents to see a user's experience history the moment they call in, including performance trends, device health and prior incidents, before a ticket is even raised.

The platform also allows issues to be self-detected and remediated automatically, reducing the number of incidents that require manual intervention and improving time to resolution, moving managed services further towards proactive, autonomous operations, rather than reactive support.

For customers with their own in-house IT teams, blueAPACHE is also offering ControlUp
ONE as a standalone reseller solution, extending into patch management and application
layer management alongside endpoint monitoring and automation.

blueAPACHE runs ControlUp ONE across its own environment first, acting as customer zero so that every feature reaching customers has already been tested and refined through blueAPACHE's own day-to-day experience.

blueAPACHE selected ControlUp, the company said, in part because of its strength in virtual desktop infrastructure (VDI), an area where blueAPACHE has experience through partners
including Citrix and Microsoft Azure Virtual Desktop, and because of ControlUp's push into
endpoint technology and managed services as a category.

“This is about being able to visually present value back to customers in a way that is meaningful to them. Customers no longer simply want incidents resolved. They want problems detected and, wherever possible, fixed before they are even aware there was one,” said blueAPACHE CEO Michael Zuppa.

"We are lifting managed services to an even higher standard beyond just monitoring, with capabilities that are contextual and centred on the actual experience, application performance and device health of every user, not just incidents and patch management. This is what customers should expect from their managed services partner."

"blueAPACHE is exactly the type of partner we need in this region. They understand what it takes to deliver managed services at scale, and they have the technical depth to embed our platform properly rather than just resell it," said Bob Johnson, SVP of global partners and alliances for ControlUp. 

"Managed services are moving quickly from reactive support to proactive, AI-driven endpoint management, and we are seeing demand for managed extended experience grow quickly across the mid-market. Partners and alliances are how we meet that demand. blueAPACHE is a strong partner to build that capability here."