Australian National Maritime Museum hunts for MSP

The Australian National Maritime Museum (ANMM) has released a request for quote (RFQ) for the the outsourcing of managed ICT infrastructure services.

ANMM currently operates under a hybrid cloud environment, with core systems hosted on‑premise and common services delivered through Microsoft Azure or Software‑as‑a‑Service (SaaS) platforms, such as Microsoft 365 and Salesforce.

This hybrid environment includes an onsite data centre utilising HPE Hyperconverged Infrastructure (Nutanix), plus Microsoft Azure IaaS supporting Microsoft 365, Azure Active Directory, and core business applications, including the business‑critical ticketing and front‑of‑house system (Vivaticketing), as well as device management services using Microsoft Intune.

It also includes Microsoft Teams–based telephony (not in scope for this RFQ); SaaS platforms including Salesforce CRM, TMS Collection Management, Aurion Payroll, and Fotoweb Digital Asset Management (support limited to availability and infrastructure/network services only); and a Veeam backup solution using a combination of on‑premise and cloud services, with long‑term retention in Veeam Data Vault Cloud.

ANMM is seeking a MSP to deliver comprehensive ICT infrastructure services and support across this hybrid environment.

The services are to include the managed operation, maintenance, and support of the Nutanix (HPE) on‑premise data centre environment hosting production, test, and development systems that have not yet transitioned to SaaS or public cloud platforms.

This includes management of server infrastructure, operating systems, networks, storage, and backup services.

Managed operation, maintenance, and support of Azure and AWS IaaS environments hosting production, test, and development systems - including cloud security, operating systems, networking, storage, backup, disaster recovery, and cost optimisation - are also included, as are ongoing maintenance and support of firewalls and DMZs connecting both the on‑premise and cloud environments, including integration with Azure Active Directory Premium services such as multi‑factor authentication and self‑service password reset.

Cyber security services delivered in conjunction with ANMM’s existing SOC partner, providing advanced monitoring, threat detection, vulnerability management, logging, alerting, and incident response across all environments; management of backup and restore services; establishment of a remote Level 2 ICT Service Desk that integrates with ANMM’s retained technology support functions for escalation are also part of the requirements.

ANMM will retain responsibility for Museum‑specific systems and equipment, including audiovisual systems, point‑of‑sale terminals, and security systems (CCTV and access control), as well as its internal Level 1 ICT Service Desk for selected on‑premise equipment and application support.

The provider’s Service Desk must interoperate seamlessly with these retained functions.

The estimated start date of the contract is 1 September 2026 with an initial contract term of 36 months, with two possible extensions of 12 months each.

The RFQ closes on 11 May 2026 at 11:59pm Canberra time.