ServiceNow and Accenture have announced a forward deployed engineering (FDE) program, aiming to help enterprises take agentic AI from pilot to production.
The program will see ServiceNow’s AI-native FDE teams work with Accenture’s FDE’s inside mutual customer environments where they’ll collaborate to build agentic AI workflows natively on the ServiceNow platform.
ServiceNow and Accenture clients will get access to more than 300 pre-built AI agent skills and agentic workflows on the ServiceNow AI Platform. At the center is ServiceNow's AI Control Tower, a unified command center that governs, secures, and manages AI agents at scale.
“Forward deployed engineering is how ServiceNow and Accenture turn mutual customers’ agentic AI business goals into value-generating production workloads,” said John Aisien, SVP and GM for central product management, security and risk at ServiceNow.
“We're not simply handing over instructions. Our teams are in the customers’ environments, implementing ServiceNow, customer, and third-party building blocks, and demonstrating the resulting value metrics in the ServiceNow AI Control Tower.”
“The question our clients ask is not whether to invest in AI — it’s how to make it work at enterprise scale,” said Ram Ramalingam, lead for software and platform engineering at Accenture.
“This program brings together Accenture's industry depth and implementation reach with ServiceNow's AI Platform to deliver real results, not roadmaps. Together, we can move AI from isolated experiments to a core driver of business reinvention for our clients.”
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